Privacy Policy

Version dated 9 November 2026

Who processes your data

SSN LLC is responsible for processing personal data on ssn.am. Our address is 84/74 Vardanants Street, Vanadzor, Lori Province, Armenia. For questions about personal data, email info@ssn.am.

What we process and why

• Enquiries and product requests. We process your name, phone number, message and any product selections you include. We use this information to respond, clarify your requirements and prepare a proposal.
• Hotel IPTV questionnaire. We also process any email address and details about the hotel, equipment, network and project requirements you provide to help us propose a solution.
• Account. Registration requires a name or organisation name, an email address and a password. A phone number is optional. The site stores a hash of your password. We use account data to enable sign-in, save the cart and display your request history.
• Security. The site records the IP address when you submit a request. It uses IP addresses and the time of sign-in attempts to limit repeated requests and protect forms and accounts from abuse.

The site accepts a request once you complete the required fields. To create an account, complete the required registration fields.

Legal grounds

Where processing relies on consent, SSN obtains it in the manner prescribed by Armenia’s Law on Protection of Personal Data. Data received under a contract concluded with you is used for the activities specified in that contract. Data may also be processed where the law expressly provides for it.

Who can receive data

Requests are stored in the site’s database and are accessible to the SSN staff who handle them. The completed hotel IPTV questionnaire is also sent to info@ssn.am. Name.am provides website hosting. Hosting and email service providers may process data to host the site and deliver messages. Data may be provided to competent authorities in cases prescribed by law.

Transfers outside Armenia are subject to Article 27 of Armenia’s Law on Protection of Personal Data. Text of the law.

Cookies and Google Analytics

Session cookies support the account features. Browser local storage saves the products and quantities in your cart.

Google Analytics 4 data collection is paused. You can remove any analytics cookies remaining from earlier visits in Cookie settings.

How long data is kept

We retain requests and related correspondence for as long as needed to handle the request and fulfil related obligations. Account data is kept for as long as needed to provide the account features. Technical records are kept for as long as needed for the operation and security of the site. The retention period for user-level and event-level Google Analytics data is set in the service settings according to the purpose of the analysis.

When data is no longer needed, SSN destroys it or blocks further processing. Where the law requires a retention period, that period applies. You can ask how long your data is kept.

Your rights

You can ask what personal data we process, where it comes from, why and on what legal grounds we use it, how long we keep it and who may receive it. You can access your data and request correction, blocking or destruction in the circumstances provided by law. We provide this information free of charge, except where the law provides otherwise.

To obtain your personal data, you or your legal representative or representative acting under a power of attorney can send a written request to the SSN address above. You can email a request validated by an electronic digital signature to info@ssn.am. Within five days of receiving the written request, SSN provides information on whether it holds your data or allows you to access it, in accordance with Article 20 of the law.

To withdraw consent, submit a signed written request or a request validated by an electronic digital signature. SSN stops processing based on the withdrawn consent and destroys the relevant data within ten working days following receipt, unless the law or a mutual agreement provides otherwise. SSN informs you within three working days after destroying the data. Withdrawal may affect a request or account feature that depends on that consent.

If you believe your rights have been infringed, you can contact the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia or apply to a court. Ministry of Justice information on complaints.